Help section

Starting your FPL Wizard journey is easy! First, head over to dashboard and sign up. You'll need to provide some basic information such as your email, choose a username, create a password, and have your FPL team id ready. Once you've filled in the details, you're all set to dive into the world of Fantasy Premier League analytics with your brand new account!

No need for that! Our platform and the official Fantasy Premier League are completely separate entities. This means you can keep your FPL credentials just for the official game, while you create a unique login for FPL Wizard. Safety first!

No worries, it happens to the best of us! If you're already logged in and want to change your password, simply click here and follow the prompts.
If you're locked out, head over to the dashboard and click on the "Forgot password? Click here" link. You'll be back in your account in no time!

Your FPL ID is like your fantasy team's passport number! It's a unique code assigned to your team in the Fantasy Premier League, allowing you to track your squad's performance and rankings. Think of it as your team's digital fingerprint in the world of FPL.

Just like seasons change, so does your FPL ID. Every new season gifts your team a fresh ID. It's part of the game's way to start anew every season, so make sure to update your details when the new season kicks off!

Managing multiple teams? You're quite the strategist! However, each team needs its own email to be tracked separately on FPL Wizard. This way, each of your teams gets the individual attention they deserve, ensuring your management skills are top-notch across the board.

Decided to part ways? We're sorry to see you go. To delete your account, simply log in and navigate to this form. Follow the steps provided, and your account will be scheduled for deletion. Remember, you have 48 hours to change your mind and cancel the deletion process, just in case you have second thoughts.

We give you a 48-hour window before your account is permanently deleted. This grace period is there to ensure that if you accidentally initiate the deletion, or have a last-minute change of heart, you have ample time to reverse the decision. We're all about making sure you're absolutely certain about saying goodbye.

The Season Pass is your golden ticket to maximizing your FPL Wizard app experience. It allows users to track more opponents, delve into their mini-leagues, and access better insights along with more advanced data analytics. Elevate your fantasy league strategy and performance with this exclusive pass. For more details, head over to the Season Pass page.

Your Season Pass companions you throughout the standard Premier League season, typically stretching from August to May. It's the perfect partner from the opening match to the season's final whistle.

No, the purchase of the Season Pass is a one-off affair. It's designed to give you control over your subscription, ensuring you decide when to renew for another season of action-packed football insights.

Yes, the price of the Season Pass may be reduced several times throughout the season as it draws to a close. However, these price adjustments aren't scheduled regularly or linearly with the progression of game weeks. Keep an eye out for offers!

Absolutely, you can cancel your Season Pass. We offer a full refund within the first 48 hours of purchase. After this period, you're eligible for a partial refund. For more intricate details, please review our refund policy on the Season Pass page.

Your leagues should sync within up to 10 minutes, depending on the current traffic and your FPL activity. Should your Season Pass not appear immediately, try refreshing the website or restarting your app. If it takes longer than 30 minutes, don't hesitate to reach out to us at admin@fplwizard.com for assistance.

Yes, your Season Pass is tied to your email, making it effortlessly transferable across devices. Whether you're on your phone, tablet, or desktop, your Season Pass is ready to go wherever you are.

No, the Season Pass is uniquely connected to a single account for a focused and secure experience. It's all about ensuring your fantasy football journey is as personal and tailored as possible.

To maintain the integrity and security of your account, once your email is linked to your FPL ID and Season Pass, it's locked in. This policy is in place to prevent misuse and ensure fair play among our community.

If you decide to delete your account, both the account and its associated Season Pass will be irretrievably lost. Should you consider this option, we highly recommend requesting any applicable refunds before proceeding with account deletion. Remember, we're unable to retrieve your Season Pass once the account is gone.

Your financial security is paramount to us. We do not store your credit card information directly; instead, payment processing is entrusted to reputable services such as Stripe, Google, and Apple, depending on your choice of platform. It's all about keeping your transactions safe and seamless.

The Season Pass is tailored to adapt from the season's start to its scheduled conclusion. In the event of fixture postponements, we may extend coverage at no extra cost, a gesture of our goodwill. However, for significant disruptions like the COVID-19 pandemic, which saw the season extend beyond its original calendar, adjustments to our services may be necessary. Our commitment is to fairness and transparency in such unprecedented scenarios. For more information, please visit the Season Pass page.

FPL Wizard taps into the Fantasy Premier League's open API with integrity, harnessing this data in good faith to fuel our features. Beyond the FPL's own treasure trove, we also integrate several additional data sources to cross-reference information, ensuring a richer, more accurate service for our users. It's all about bringing you the best insights with a foundation of quality and trust.

At FPL Wizard, we're committed to privacy and data protection. All collected data is processed and potenitally stored within the European Union, embracing the stringent standards set by GDPR regulations. To enhance performance and user experience, we temporarily cache team-specific data on our servers. However, it's important to note that cached data is discarded upon server restart. Our approach to handling your data varies depending on its nature and your consent, always prioritizing your privacy rights. We're transparent about our processes and encourage you to dive deeper into our practices at the privacy policy page.

Curious about the data we hold on you? Simply drop us a line at admin@fplwizard.com. We'll provide you with a snapshot of your data within 15 days, though in some cases, it might take up to 30 days. Your transparency is our priority. For more insights into this process, please visit the privacy policy page.

FPL Wizard collects only the essential data necessary for our app's functionality. FPL-related data (such as your ID, country, and leagues) is automatically cleared at the season's end. For removing other personal data, account deletion is the path. It's all part of our commitment to your privacy. For further details, head over to the privacy policy page.

Yes, FPL Wizard uses cookies, but always with your experience and privacy in mind. We employ them to: a. Keep track of logins and refresh tokens, ensuring a seamless experience on our platform. b. Engage in analytics tracking to understand how our services are used and how we can improve. Your digital footprint on our site is handled with care. For the full scoop on our cookie policy, please check our privacy policy page.